CRM Executive/Manager

Job Overview:

We are looking for a proactive and customer-focused CRM Executive cum Tele caller to manage our client relationships and ensure high-quality follow-up via tele calling. This dual-role individual will be the first point of contact for leads, ensuring every inquiry is nurtured, converted, and retained through personalized communication and system-based CRM management.

Key Responsibilities: Tele calling Responsibilities:

• Call leads generated through ads, referrals, and social media to pitch clinic services.
• Explain dermatology, laser, skin, and hair transplant services to prospects.
• Follow up with interested clients and maintain proper call logs.
• Schedule consultations and coordinate with the clinic team for follow-up reminders.
• Understand and communicate service pricing, offers, and packages effectively.

CRM Management:

• Manage lead entries, status updates, and follow-up scheduling in the CRM system.
• Tag and segment leads based on service interest and communication stage.
• Coordinate with the marketing team to track conversion performance.
• Maintain data hygiene and report errors or duplications.
• Generate weekly reports on lead status, drop-offs, and conversion rates.

Requirements:

• Bachelor's degree in any stream (preferred).
• Minimum 1 year experience in tele calling or CRM handling (healthcare/clinic background preferred).
• Strong communication skills in English and Hindi.
• Familiarity with CRM software like Zoho or similar.
• Ability to multitask, stay organized, and meet daily calling targets.

Key Skills:

• Tele calling & Soft Sales
• Customer Relationship Management
• CRM Tools & Lead Nurturing
• Communication & Presentation
• Data Entry & Follow-up Coordination

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• Are you an immediate joiner?
• Do you speak English?
• Do you have experience in CRM software?
• Are you comfortable calling leads on a daily basis as part of your job?

Work Location: In person