CRM Executive/Manager

Job Purpose

The CRM Executive/Manager is responsible for managing customer relationships during post-sales support—ensuring high customer satisfaction, timely communication, and smooth coordination between sales, projects, legal, and finance teams.

Key Responsibilities

· Act as the primary point of contact for customers after booking

· Manage customer lifecycle from booking, documentation, construction updates, possession, and post-handover support

· Coordinate execution of Agreement to Sale, Sale Deed, Construction Agreement, and Registration

· Liaise with legal, sales, projects, and accounts teams for smooth customer servicing

· Coordinate payment schedules, follow-ups, and bank loan disbursements

· Handle customer queries, complaints, and escalations within defined TAT

· Manage handover processes

· Maintain accurate customer data in CRM software and generate MIS reports

Key Skills & Competencies

· Strong communication and customer handling skills

· Knowledge of residential real estate processes

· Ability to manage multiple customers and deadlines

· Problem-solving and escalation management skills

· Proficiency in CRM tools, MS Excel, and reporting

· Only Female Candidates

Qualifications & Experience

· Graduate in any discipline (BBM/MBA preferred)

· 2-5 years of experience in CRM / Post-Sales roles

· Prior experience in residential villa or apartment projects preferred

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person