Role & responsibilities Build strong customer relationships through engagement and timely query resolution. Provide regular project updates to customers and ensure they stay informed. Encourage customer referrals by offering incentives and privileges. Collect and publish customer testimonials on websites and property-related portals. Handle customer escalations and ensure timely resolution. Enhance customer service policies and strategies for enhanced service delivery. Handle post-booking queries, allotment letters, agreements, and processing cancellations. Coordinate with the legal team to ensure seamless documentation and compliance. Work with the technical/site teams to facilitate a smooth handover process. Key Skills & Requirements Strong communication and interpersonal skills. Ability to handle customer queries and resolve escalations effectively. Experience in customer engagement and relationship management. Good understanding of real estate customer service processes. Proficiency in ERP / CRM software and Microsoft Office Suite / Google Sheets. Employee Benefits at Mana Projects Employee Provident Fund Health insurance Professional Growth Employee Recognition Why Join Us ? At Mana Projects, we believe in delivering excellence not just in our projects but also in our work environment. As a CRM Executive, you will play a key role in ensuring customer satisfaction and building long-term relationships with our valued clients
Role & responsibilities Handle inbound and outbound calls to address client enquiries and share project details. Meet daily/weekly targets for calls, lead qualification, and site visits. Qualify leads, follow up with prospects, and schedule site visits. Provide accurate and timely reports on lead status and presales activities. Maintain updated client records and interactions in CRM/LMS tools. Support the sales team by ensuring smooth coordination with prospective buyers. Share project information via calls, emails, and WhatsApp to engage clients effectively. Stay updated on ongoing projects, competitors, and industry trends to better assist clients. Key Skills & Requirements Graduate in any discipline; 1 to 3 years of experience in presales or telecalling. Strong verbal and written communication skills in English, Kannada, and Hindi. Customer-centric approach with good interpersonal and persuasion skills. Ability to manage time effectively and work in a fast-paced environment. Proficiency in MS Office and CRM/LMS tools. Employee Benefits at Mana Projects Employee Provident Fund Health insurance Professional Growth Employee Recognition & Incentives Why Join Us ? At Mana Projects, we believe in delivering excellence not just in our projects but also in our work environments that fosters growth, innovation, and collaboration. As a Presales Executive, you will be the first touchpoint for our clients, playing a crucial role in shaping their homebuying journey and driving the success of our sales initia