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For Employers

CRM Executive

Veerwal Getwork Services Private Limited

0 - 31 years

3 Lacs

mahipalpur new delhi

Posted:19 hours ago| Platform: Apna logo

Apply

Skills Required

crm service communication analyze data reports management engagement support retention strategies training

Work Mode

On-site

Job Type

Full Time

Job Description

Manage and update customer information in the CRM system. Handle customer inquiries, complaints, and service requests promptly and professionally. Ensure timely follow-up communication with customers regarding their concerns, orders, or service updates. Analyze customer data to identify trends, preferences, and improvement opportunities. Prepare CRM reports, dashboards, and summaries for management review. Execute customer engagement campaigns (SMS, email, call follow-ups). Maintain high levels of customer satisfaction and support retention strategies. Assist in training and guiding team members on CRM processes when required.

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CRM Executive