CRM Executive

CIEL HR

0 - 1 years

2 Lacs

hyderabad

Posted:4 hours ago| Platform:

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Skills Required

customer relationship crm real estate crm site visit client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

We are seeking a proactive and enthusiastic CRM Executive (Junior Level) to support our Customer Relationship Management activities. The candidate will be responsible for maintaining strong relationships with clients, assisting the sales and CRM teams, and ensuring a seamless customer experience.

Job Responsibilities

Handle customer inquiries and resolve basic service-related issues promptly.
Maintain accurate and updated customer records in CRM systems.
Support the sales and post-sales team in customer documentation and coordination.
Follow up with clients for feedback, pending documents, and service updates.
Assist in organizing client meetings, site visits, and post-sale services.
Ensure client satisfaction by addressing queries in a professional and timely manner.
Prepare basic reports on customer interactions and feedback for management.
Maintain excellent communication and relationship-building with clients.

Preferred candidate profile

Diploma or Graduation in Civil Engineering or relevant field.
6 months to 1 year of experience in CRM/customer service.
Prior experience in Real Estate industry preferred.
Strong communication and interpersonal skills.
Proficiency in English, Hindi, and Telugu.
Familiarity with CRM software/tools is an advantage

divya.gadipelli@cielhr.com

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