CRM Executive

Job Title: CRM Executive (Customer Relationship Management)
Company: U3S Engitech Pvt. Ltd.
Location: Cuttack, Odisha
Salary Range: ₹15,000 – ₹25,000 per month (Based on experience and skills)
Industry: Industrial Engineering / Mechanical Components

Job Summary:

U3S Engitech Pvt. Ltd. is seeking a dynamic and technically sound CRM Executive to join our team in Cuttack. The ideal candidate should have a strong understanding of bearings, seals, Plummer blocks, and their associated mechanical components, and must possess excellent communication and relationship-building skills to manage client accounts effectively.

Key Responsibilities:

• Build and maintain strong relationships with existing and new industrial clients.
• Understand and explain the technical aspects of bearings, seals, Plummer blocks, and related products to customers.
• Handle inquiries, provide quotations, follow up for orders, and manage post-sales support.
• Coordinate with the sales and technical teams for timely order fulfillment and customer satisfaction.
• Manage CRM software/tools for tracking client interactions and updating records.
• Identify client requirements and recommend appropriate product solutions.
• Ensure customer retention through proactive service and periodic follow-ups.
• Generate periodic reports on customer feedback, order status, and service quality.

Required Skills and Qualifications:

• Graduate/Diploma in Mechanical Engineering or any relevant field.
• 1–3 years of experience in a CRM/Sales/Back-office role, preferably in industrial product sales or engineering supply companies.
• Strong knowledge of bearings, oil seals, housing blocks (Plummer blocks), couplings, and other mechanical accessories.
• Good communication skills in English, Hindi, and Odia.
• Proficient in MS Office (Excel, Word) and CRM software/tools.
• Strong organizational and documentation skills.

Preferred Candidate Profile:

• Experience working with distributors or manufacturers of mechanical parts.
• Capable of handling technical documentation and preparing commercial proposals.
• Problem-solving attitude and ability to work independently under deadlines.

Interested candidates may send their updated resume to hrd@u3sengitech.com or contact us at 7978976283.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person