CRM Executive

Job Title: CRM Manager / CRM Executive Experience: 3 – 5 years (Real Estate Industry Mandatory) Salary: ₹25,000 – ₹35,000 Job Description: We are looking for an experienced CRM Manager / CRM Executive from the Real Estate industry who has strong knowledge of end-to-end CRM processes, customer handling, and documentation. Key ResponsibilitiesClient Relationship ManagementHandle pre-sales and post-sales customer interactions. Maintain strong relationships with buyers and provide timely updates. Address customer queries, concerns, and escalations professionally. Schedule site visits, follow-up calls, and meetings with clients. Sales CoordinationCoordinate with the Sales Team for lead follow-ups and conversions. Track inquiry to booking progress and support in closing deals. Ensure smooth handover between Sales and CRM teams. Documentation & Process ManagementManage all CRM-related documentation such as: Booking forms Allotment letters Agreements (Sale Agreement / Construction Agreement) KYC documents Payment schedules & receipts Coordinate with legal and accounts teams for documentation and payment updates. Maintain accurate customer data in CRM software. Payment & CollectionsTrack customer payments as per schedule. Send payment reminders and follow up for due/overdue amounts. Coordinate with finance team for invoice generation and receipt issuance. Project Updates & HandoverKeep customers updated on construction progress and milestones. Handle customer requests, modifications, and clarifications. Support the handover process and ensure customer satisfaction. ReportingPrepare daily/weekly MIS reports for bookings, payments, cancellations, and follow-ups. Maintain all CRM records in an organized manner. Requirements Mandatory: 3–5 years of CRM experience in the Real Estate industry. Strong knowledge of CRM processes, documentation, customer handling, and after-sales support. Good communication and coordination skills. Ability to manage multiple clients and work under timelines. Knowledge of CRM software (real estate CRM preferred).