CRM Executive

Job Description

Job Title: CRM Executive (Telecaller) Location: Ghatkopar West, Mumbai Employment Type: Full-Time Experience Level: Entry to Junior Level (0–2 years) Working Days & Timings: Monday to Saturday - 10am to 6.30pm About the Role: We are looking for a soft-spoken, junior female candidate to join our customer relationship management team. This position is best suited for someone who is naturally polite, well-organized, and has a strong follow-up instinct. If you are someone who enjoys client interaction and can be the calm, reassuring voice customers appreciate, we would love to meet you. Key Responsibilities: Make outbound calls to clients for feedback, updates, and relationship nurturing. Receive and respond to incoming calls with professionalism and empathy. Maintain accurate records of interactions in the CRM system. Follow up rigorously on client queries, pending actions, or scheduled appointments. Communicate confidently, both verbally and in writing, with clients and team members. Provide detailed and accurate information on our products/services. Assist in coordinating meetings, demos, and reminders as per the CRM pipeline. Be available during working hours for client calls and team coordination. Key Skills Required: Polite disposition and excellent telephone etiquette. Strong follow-up skills – persistent and dependable. Good verbal and written communication skills in English. Ability to understand circumstances and respond appropriately . Proactive approach with a customer-first mindset. Basic knowledge of Microsoft Excel and CRM tools. Willingness to learn and grow within the organization. Must be always available on calls during office hours. Preferred Candidate: Female candidate with a soft-spoken and patient nature. Resides within 30–40 minutes commute from the office. Looking for long-term job stability and committed to the role. Freshers or those with up to 2 years of relevant experience are welcome. Job Type: Full-time Pay: ₹15,000.00 - ₹16,000.00 per month Schedule: Day shift Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Work Location: In person