2 - 5 years

3 - 4 Lacs

Posted:18 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a proactive and detail-oriented Executive – CRM to join our dynamic team in Bommasandra. The ideal candidate will be responsible for managing customer orders, ensuring timely follow-ups, and maintaining accurate records using SAP, Tally, and Excel. This role demands strong communication skills, a customer-first mindset, and the ability to coordinate effectively across departments.

Key Responsibilities

  • Process and manage customer orders using SAP and Tally systems
  • Ensure timely follow-up on payments and coordinate yearly balance confirmations via calls and emails
  • Communicate directly with customers to understand requirements and ensure satisfaction
  • Maintain and update customer records, verify KYC and GST details
  • Schedule demo visits and coordinate with field executives
  • Support internal teams with order and customer data coordination
  • Prepare and maintain reports using Excel and Google Sheets

Requirements

  • 2–5 years of experience in CRM, order management, or customer service
  • Proficiency in SAP, Tally, Excel, and Google Sheets
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks and prioritize effectively
  • Experience in client interaction, payment follow-ups, and data verification
  • Knowledge of KYC/GST compliance is a plus

Preferred Attributes

  • Organized and detail-oriented
  • Customer-focused with a problem-solving attitude
  • Comfortable working in a fast-paced, team-oriented environment

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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