Position will be at our Thane site office. Daily follow up with customer for collection of outstanding payment. Retention against cancellation, Movement to other tower if customer having financial issue. Maintain necessary data and records for future reference(Escalations) Provide the required reports by HOD & Management on timely basis.(Daily Collection/Outstanding Report/Grievance Report/Availability Sheets/ Project wise summary Reports) To handle entire possession process and solve possession queries of customer. To ensure all enquires and complaints (Mail, Telephone and email) from customer and point of sales counters are attended to in a professional, efficient and responsive manner Keeping records of customer interaction and transactions, recording details of all complaints and comments, as well as action taken. · Verification & send documents to clients such as Welcome Letter, Demand Letter, Allotment Letter, Agreement for Sale, Mortgage NOC, Reminder Letter, Cancellation Letters Deal with relevant customer queries and complaints and address customers face to face regarding their concerns and queries Send reminder letters to the customer for outstanding amount Send Demand letters as per architect completion letter to the customers Referral calling to customer to buy new property in project explaining them all features, amenities etc. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Health insurance Work Location: In person
Position will be at our Thane site office. Greet visitors with a warm and pleasant attitude to create a positive first impression, making guests feel welcome and at ease. Welcoming Guests and providing information Provide detailed information on the project, products, specifications, and pricing to assist customers in their decision-making process. Managing guests requests and complaints Help clients with initial paperwork for bookings and agreements, and compile and update sales documents throughout the value chain. Ensures guests have a positive experience by acting as a primary point of contact, addressing inquiries and complaints Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 9323558889