We are looking for a CRM Executive to manage and enhance our customer relationship processes. The role involves handling customer data, implementing CRM strategies, analyzing customer interactions, and ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities:Manage and maintain the CRM database to ensure accurate customer information. Develop and implement CRM strategies to improve customer engagement and retention. Analyze customer data to identify trends, behavior, and opportunities for upselling or cross-selling. Coordinate with sales, marketing, and customer support teams to streamline processes. Prepare reports on customer interactions and suggest improvements. Ensure timely follow-up with customers for queries, feedback, and relationship building.

More Jobs at M/s Shiv Contact India

CRM Executive

Palam, Delhi-NCR

Experience: Not specified

INR 2 - 2 Lacs

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CRM Executive