CRM Executive

Position - CRM Executive

Location - Greenpark, New Delhi - Work From Office

Duration – Monday to Saturday (9:30 am to 6:30 pm)

CRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the brand by maintaining a positive image.

Requirements :

· 3-5 Years of work experience with premium fashion/lifestyle/interior brand or international sales.

• Bachelor’s or master’s degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
• Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction
• To facilitate the use of CRM software to improve the efforts of the sales, customer service, and marketing teams
• to allow businesses to better manage their customer relationships and ultimately drive more success
• conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint
• maintains an ongoing level of engagement with key customers
• Knowledge of MS Office software and CRM software
• Self-motivated and goal-oriented, desire to deliver results

·

Key Skills :

• Excellent communication skills
• Positive, confident and determined approach
• High degree of self-motivation and ambition
• Skill to work both independently and as a part of a team
• Capable to flourish in a competitive environment
• Self-motivated and driven by targets
• Resilience

Responsibilities:

• Meeting with clients virtually or during sales visits
• Maintaining accurate records
• Resolving customer complaints quickly and efficiently
• Attending any exhibitions, conferences, Meetings
• Review sales performance
• Research the market and related products
• Listen to customer requirements and present appropriately to make sale
• Maintain and develop relationships with existing and new customers
• Arrange Video calling and meetings
• Timely respond to incoming emails and phone queries
• Negotiate the terms of an agreement and close sales
• Gather market and customer information
• Make accurate and rapid cost calculations and providing customers with quotations.

· Maintains quality service by establishing and enforcing organization standards.

Job Type: Full-time

Pay: ₹11,192.19 - ₹34,038.05 per month

Benefits:

• Paid sick time

Work Location: In person