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CRM Executive

ISHA ENGINEERING AND Co.

0 years

1 - 2 Lacs

coimbatore

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

crm support communication engagement strategies retention analyze marketing service reporting reports data manufacturing engineering

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Communication:
Serve as the primary contact for customers, addressing inquiries, resolving issues and providing support related to our hydraulic equipments.
Maintain regular communication with customers to keep them informed.
Customer Engagement & Retention:
Develop and implement strategies to engage customers, strengthen relationships and ensure high retention rates.
Feedback & Satisfaction Management:
Collect, analyze, and act on customer feedback to continuously improve products and services.
Market & Industry Insights:
Stay informed about industry trends, customer needs, and competitor activities of hydraulic equipments.
Customer Support Coordination:
Work closely with the sales, marketing, and technical support teams to ensure seamless customer support and service delivery.
Reporting & Analytics:
Prepare regular reports on customer engagement, retention, and satisfaction metrics.
Use data to provide actionable insights and recommendations for improving customer relationships and business outcomes.

Qualifications:

Experience in CRM, customer service, or a similar role, preferably in the manufacturing or engineering sector.
Strong communication and problem-solving skills.
Knowledge of CRM tools and practices.

ISHA ENGINEERING AND CO,
S.F. No. 490/1, Kurumbapalayam,
Sathy Road, Coimbatore – 641 107. Tamil Nadu,

9843132704

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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