CRM Executive

Job Description

Key Responsibilities: Customer Communication: Serve as the primary contact for customers, addressing inquiries, resolving issues and providing support related to our hydraulic equipments. Maintain regular communication with customers to keep them informed. Customer Engagement & Retention: Develop and implement strategies to engage customers, strengthen relationships and ensure high retention rates. Feedback & Satisfaction Management: Collect, analyze, and act on customer feedback to continuously improve products and services. Market & Industry Insights: Stay informed about industry trends, customer needs, and competitor activities of hydraulic equipments. Customer Support Coordination: Work closely with the sales, marketing, and technical support teams to ensure seamless customer support and service delivery. Reporting & Analytics: Prepare regular reports on customer engagement, retention, and satisfaction metrics. Use data to provide actionable insights and recommendations for improving customer relationships and business outcomes. Qualifications: Experience in CRM, customer service, or a similar role, preferably in the manufacturing or engineering sector. Strong communication and problem-solving skills. Knowledge of CRM tools and practices. ISHA ENGINEERING AND CO, S.F. No. 490/1, Kurumbapalayam, Sathy Road, Coimbatore – 641 107. Tamil Nadu, 9843132704 Job Type: Full-time Benefits: Provident Fund Work Location: In person