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Sarom Fab
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CRM Executive : Home Textile Industry (Thane Location)

CRM Executive : Home Textile Industry (Thane Location)

Sarom Fab

1 - 4 years

2 - 4 Lacs

thane

Posted:14 hours ago| Platform:

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Skills Required

customer relationship communication skills email communication excel report preparation crm coordination written communication email writing crm software

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

We are looking for a dynamic and motivated CRM Executive to join our team. This is an entry-level role ideal for candidates with 2–4 years of experience. The CRM Executive will play a vital role in supporting and enhancing our customer relationship management initiatives. You will work closely with the marketing, sales, and customer service teams to drive engagement, improve customer retention, and ensure high levels of client satisfaction.

Key Responsibilities:

Build and maintain strong relationships with existing and new clients to drive customer satisfaction and sales growth.
Manage customer relationships and oversee daily customer service operations to deliver high-quality support.
Handle customer feedback and complaints efficiently, coordinating with relevant departments for timely resolution.
Ensure all service issues are addressed within the defined Turnaround Time (TAT) while maintaining service quality.
Support day-to-day operational activities related to CRM to enhance functional efficiency.
Coordinate with internal departments such as Sales, Production, and Accounts to address client queries and share timely updates.
Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction.

Preferred Candidate Profile:

Bachelor's degree (required).
2–4 years of experience in using CRM software.
Strong verbal and written communication skills.
Excellent interpersonal and coordination skills.
Proficiency in additional languages is an added advantage.

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CRM Executive : Home Textile Industry (Thane Location)