CRM Executive

2 - 5 years

2 - 4 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Hear.com

CRM Executive

Your Responsibilities


  • Assist in planning and executing

    campaigns

    (Email, Whatsapp, RCS, SMS, Push notifications) to engage, nurture, and reactivate customers.

  • Work with the CRM Manager to

    develop customer journeys

    that drive conversions and improve retention.

  • Build and manage

    Email/Whatsapp/ SMS templates

    for personalized customer communication.

  • Monitor campaign performance, prepare reports, and identify opportunities to optimize results.

  • Support with

    data management and segmentation

    for targeted campaigns.

  • Stay updated on CRM best practices (deliverability, inbox placement, A/B testing, customer engagement).

  • Collaborate with internal teams to ensure smooth execution of campaigns.

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