CRM Executive

Job Title: CRM Executive
Location: Mumbai
Work Mode: In-Person
Salary: ₹20,000 – ₹22,000 per month
Benefits: Health Insurance

Roles & Responsibilities

• Attract potential customers by addressing queries and promoting relevant services.
• Provide end-to-end support for customer service and lead closures.
• Record and manage waitlist entries and customer accounts with complete accuracy.
• Maintain and update customer records with detailed and verified information.
• Coordinate daily with the operations team and keep lead statuses updated.
• Suggest potential services by identifying customer needs and reporting insights to management.
• Generate reports by collecting and analyzing customer data.
• Handle inbound and outbound calls in a timely and professional manner.
• Understand customer issues, provide resolutions as per company policy, and ensure follow-up.
• Coordinate between customers and service partners (e.g., tankers) to ensure smooth service flow.
• Enter data from source documents efficiently and accurately.
• Identify and correct errors or missing data for reliable reporting and CRM accuracy.

Requirements

• Experience: Minimum 1 year (Preferred) in a CRM, customer service, or coordination role
• Strong communication skills and good command of spoken and written English
• Proficient in handling data entry and CRM software
• Detail-oriented with the ability to multitask
• Language: English (Preferred)
• Location: Must be based in Mumbai or willing to relocate
• Commute: Ability to commute/relocate to Mumbai reliably before starting work

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person