CRM Executive

Job Title: CRM Executive (Voice Process)

Location: Delhi, Okhla Phase -2

Job Type: Full-time

Industry: Healthcare (Cancer Treatment Services)

Role Overview:

At Cancer Healer Centre (CHC), we are committed to providing compassionate and effective cancer care. As a CRM Executive, you will be responsible for managing and optimizing our customer relationships, ensuring a seamless experience for patients and their families. This role requires a customer-focused approach to ensure our patients receive timely, empathetic, and professional support throughout their cancer treatment journey.

Key Responsibilities:

· CRM Management: Oversee and maintain the CRM system, ensuring accurate patient information and smooth data flow across departments.

· Patient Interaction: Track and monitor all patient inquiries, ensuring prompt responses and resolution of concerns with a focus on empathy and care.

· Patient Engagement: Develop and execute patient communication strategies, personalized follow-ups, and appointment reminders to enhance the patient experience.

· Data Analysis: Analyse patient behaviour and treatment feedback, providing actionable insights to improve service delivery and patient satisfaction.

· Collaboration: Work closely with the medical, marketing, and support teams to ensure consistent, patient-centred communication.

· Process Improvement: Continuously review and refine CRM processes to improve patient retention and optimize their journey through CHC’s treatment services.

Qualifications:

- Any Graduation

- 1-2 years of experience in CRM or patient service roles, preferably in a healthcare setting.

- Familiarity with CRM tools (e.g. , Zoho, Practo, or other healthcare CRM software).

- Excellent communication and organizational skills, with a focus on patient empathy.

- Strong analytical abilities to generate insights and improve processes.

Salary: Competitive, based on experience.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person