CRM Executive

Job Description

Job Title: CRM Executive Location: Mumbai Work Mode: In-Person Salary: ₹20,000 – ₹22,000 per month Benefits: Health Insurance Roles & Responsibilities Attract potential customers by addressing queries and promoting relevant services. Provide end-to-end support for customer service and lead closures . Record and manage waitlist entries and customer accounts with complete accuracy. Maintain and update customer records with detailed and verified information. Coordinate daily with the operations team and keep lead statuses updated. Suggest potential services by identifying customer needs and reporting insights to management. Generate reports by collecting and analyzing customer data. Handle inbound and outbound calls in a timely and professional manner. Understand customer issues, provide resolutions as per company policy, and ensure follow-up. Coordinate between customers and service partners (e.g., tankers) to ensure smooth service flow. Enter data from source documents efficiently and accurately. Identify and correct errors or missing data for reliable reporting and CRM accuracy. Requirements Experience: Minimum 1 year (Preferred) in a CRM, customer service, or coordination role Strong communication skills and good command of spoken and written English Proficient in handling data entry and CRM software Detail-oriented with the ability to multitask Language: English (Preferred) Location: Must be based in Mumbai or willing to relocate Commute: Ability to commute/relocate to Mumbai reliably before starting work Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person