CRM Executive

Job Description

Qualifications: Experience in CRM, customer service, or a similar role, pre in the manufacturing or engineering industry sector. (Mandatory requirement) Strong communication and problem-solving skills. Knowledge of CRM tools and practices. Key Responsibilities: Customer Communication: Serve as the primary contact for customers, addressing inquiries, resolving issues and providing support related to our hydraulic equipments.Maintain regular communication with customers to keep them informed. Customer Engagement & Retention: Develop and implement strategies to engage customers, strengthen relationships and ensure high retention rates. Feedback & Satisfaction Management: Collect, analyze, and act on customer feedback to continuously improve products and services.Stay informed about industry trends, customer needs, and competitor activities of hydraulic equipments.Work closely with the sales, marketing, and technical support teams to ensure seamless customer support and service delivery. Work Location : Market & Industry Insights: Customer Support Coordination: Isha Engineering & Co S.F.No.490/1 Vazhiyampalayam Pirivu, Sathy Road, Coimbatore, Call or WhatsApp us - 98431 32704 Job Type: Full-time Benefits: Provident Fund Schedule: Morning shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Work Location: In person