CRM Executive (Female Candidate Required)

1. Lead Management

• Track and manage leads from various sources (portals, referrals, campaigns).
• Assign leads to the right salespeople or follow up directly.
• Ensure timely follow-up and conversion tracking.

2. Customer Communication

• Act as the main point of contact for customer inquiries.
• Send property details, payment reminders, and project updates.
• Manage communication via phone, email, SMS, WhatsApp, etc.

3. Coordination with Sales & Marketing Teams

• Share customer feedback and concerns with sales teams.
• Collaborate with marketing to execute targeted campaigns.
• Monitor campaign effectiveness and lead quality.

4. Customer Experience & Relationship Building

• Ensure customers have a smooth journey from inquiry to booking to possession.
• Handle escalations and resolve issues promptly.
• Organize customer events, feedback surveys, or loyalty programs.

5. CRM Software Utilization

• Manage, update, and optimize CRM tools.
• Generate reports on lead status, follow-up actions, sales funnel progress, etc.
• Train new team members on CRM tools if required.

6. Reporting & Analytics

• Create weekly/monthly reports on lead conversions, sales pipeline, and customer interactions.
• Provide insights to management for process improvement.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,008.37 per month

Work Location: In person