Customer Care Executive

Job Title: Customer Care Executive

Department: CRM
Location: Zirakpur (Punjab)
Reporting To: CRM Head
Job Type: Full-Time

Job Summary:

The Customer Care Executive will act as the primary point of contact for clients and prospective buyers, ensuring a seamless customer experience from inquiry to post-sale support. The role involves addressing client queries, resolving complaints, and providing accurate information about real estate projects, payments, documentation, and possession timelines.

Key Responsibilities:

• Handle incoming calls, emails, and walk-in inquiries related to real estate projects.
• Provide accurate information about available properties, pricing, project status, and amenities.
• Coordinate with sales, legal, finance, and CRM teams to ensure smooth customer communication.
• Resolve customer concerns or complaints promptly and professionally.
• Maintain up-to-date records of client interactions and transactions using CRM software.
• Follow up with clients for documentation, payments, and other required actions.
• Assist in organizing site visits and provide support during client meetings.
• Ensure customer satisfaction through after-sales support and follow-ups.
• Prepare regular reports on customer service metrics and share insights with the management team.
• Assist in customer feedback collection and contribute to service improvement initiatives.

Required Qualifications and Skills:

• Graduation in any stream
• 2–4 years of experience in customer service, preferably in the real estate industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Familiarity with real estate processes, documentation, and timelines.
• Proficiency in MS Office and CRM tools.
• Ability to multitask and work under pressure.

Preferred Qualities:

• Candidates with Real Estate background will be preferred.
• Fluency in English and regional/local languages.
• A proactive approach to client engagement.
• Experience handling high-net-worth clients is a plus.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

Speak with the employer
+91 9888767557