CRM EXECUTIVE

We are looking for a proactive Customer Care Executive to manage IVR calls, handle customer enquiries, update the CRM, and coordinate viewings and appointments. The ideal candidate is organized, courteous, tech-savvy and comfortable communicating via phone, email and WhatsApp.

Key Responsibilities

• Manage incoming IVR calls and ensure accurate, timely routing to the correct team.
• Respond to customer queries over the phone with professionalism and clarity.
• Update and maintain customer records, leads and interaction notes in the CRM.
• Proactively follow up to confirm appointments and resolve last-minute queries.
• Schedule and coordinate facility viewings; share necessary details with customers and team members.
• Send personalized introduction messages and follow-ups via email and WhatsApp.

Essential Skills & Attributes

• Excellent verbal and written communication skills.
• Comfortable using IVR systems, CRMs and messaging platforms.
• Strong attention to detail and good data-entry accuracy.
• Empathetic listener, customer-focused and service-oriented.
• Ability to multitask and manage time effectively under pressure.

Preferred Qualifications

• 1–4 years experience in customer service, telecalling, or front-office roles.
• Experience with CRM tools (e.g., Zoho, HubSpot, Salesforce) is a plus.
• Basic computer skills (MS Office / Google Workspace).

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person