CRM Executive

Job description

Job Summary:

We are looking for an experienced and dedicated Customer Relationship Executive who can handle customer communication, follow-ups, lead tracking, and sales coordination with ease. The ideal candidate must be fluent in English, Hindi, and Bengali – this is a must with no compromises. Good command over Excel, computer basics, and internet usage is essential.

Key Responsibilities:

1. Customer Calling & Communication:

• Make calls to existing and potential clients for follow-ups and product pitching
• Share offers, order updates, and other details via calls, WhatsApp, and SMS
• Build and maintain long-term customer relationships

2. Sales Coordination:

• Track daily activity and performance of the field sales team
• Maintain records of follow-ups, orders, and field activities in Excel

3. In-person Client Attend:

• Attend to walk-in customers at the showroom
• Present product details, offers, and guide customers through the selection process

4. Product Knowledge:

• Stay updated with all product details, pricing, and ongoing offers
• Use this knowledge to pitch effectively to potential customers

5. Lead Management & Reporting:

• Generate leads through online/offline sources
• Record and track all leads, follow-ups, and closures using Excel

5. Must-Have Skills & Qualifications:

• Fluency in English, Hindi, and Bengali (both spoken and written) – no compromise
• Strong knowledge of Excel (filters, formulas, data entry, tracking sheets)
• Comfortable with calling, tracking, and reporting client interactions daily
• Good with computer operations – browsing, surfing, Google search, basic typing
• Familiar with using social media platforms like WhatsApp, Instagram, and Facebook for business purposes
• Friendly, confident, and professional approach with customers
• Experience in the pet industry or retail sales is a bonus

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

• Do you have experience of tele calling? How many years?

Language:

• English (Required)

Work Location: In person

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Application Settings

Application method

· Email

Require CV

· Yes

Application updates

· hr. dokitti.@gmail.com

Candidates contact you (email)

· Yes, email address provided

Job Types: Full-time, Permanent

Pay: ₹10,510.98 - ₹21,370.62 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Work Location: In person