CRM Executive

Digital Design Solutions

1 - 6 years

4 - 5 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

customer relationship loyalty customer service customer engagement customer interaction upsell customer retention sales providing training marketing customer satisfaction campaigns relationship management loyalty programs data entry retention crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Digital Design Solutions is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey Developing and implementing CRM strategies to increase customer engagement and loyalty Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experience Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

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Digital Design Solutions

Information Technology

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CRM Executive