Crm Executive

24Karat Gold

2 - 6 years

2 - 3 Lacs

gurugram

Posted:5 hours ago| Platform:

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Skills Required

calling communication skills presentation skills solving queries customer handling crm software

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle customer queries, complaints, and feedback through calls, emails, or in-person interactions.
Maintain long-term relationships with customers by providing timely support and solutions.
Act as a link between customers and branch offices to ensure customer satisfaction.
Provide directions and guidance to branch teams for smooth functioning and customer service improvements.
Ensure all branches follow standard customer handling procedures and company policies.
Monitor customer interactions and escalate issues to the concerned department when required.
Update and maintain the CRM system with accurate customer data and a comprehensive communication history.
Support in branch coordination for resolving customer concerns quickly.
Prepare MIS and regular reports related to customer feedback, escalations, and service performance.
Suggest ideas to improve customer experience and strengthen customer loyalty

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