Gold Operations Manager

24Karat Gold

13 - 21 years

5 - 8 Lacs

gurugram delhi / ncr

Posted:None| Platform:

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Skills Required

store manager gold jewellery showroom management retail operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Gold Operations Manager

Oversee all
branch-level operations
related to gold and silver transactions
Manage and supervise branch staff
, ensuring discipline, punctuality, and performance
Conduct or supervise
purity testing
, weighing, and valuation of gold/silver ornaments
Ensure proper
handling, documentation, and security
of all precious metals
Maintain
inventory control
, stock entry, and reconciliation
Monitor daily customer flow and ensure a
smooth transaction process
Handle escalated customer queries and provide quick resolutions
Train new staff and ensure all employees follow company SOPs

Required Skills & Experience:

Min 6-7 years of experience in
gold/silver operations
, preferably in the
jewellery
or
gold-buying
industry
Strong knowledge of
valuation techniques, purity testing, and hallmarking
Leadership and people management skills, with experience in handling a
team at branch level
Customer-centric approach and excellent communication skills
Good command of basic computer systems and MS Office
Experience with gold-buying software (if any) will be an added advantage

Education Qualification:

Graduate in any discipline (Gemology, Jewellery Design, or related certification preferred)

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