CRM Domain QA Engineer

Location: Remote

We are seeking a skilled CRM Domain QA Engineer with strong experience in software QA and hands-on expertise in end-to-end CRM testing. In this independent contributor role, you will lead QA activities, analyse CRM workflows, validate integrations, and ensure high-quality delivery across the project lifecycle. The ideal candidate is proactive, detail-oriented, and capable of managing testing independently while coordinating closely with developers and clients. Proficiency in Malayalam is mandatory, and we are looking for immediate joiners.

Key Responsibilities:

• Analyse CRM workflows, customer journey, automation rules, and lead management processes
• Identify test scenarios across modules such as Leads, Opportunities, Campaigns, Contacts, Activities, Sales Pipelines, etc.
• Prepare detailed test cases and execute functional, UI, and regression testing
• Validate integrations (Email, SMS, Telephony, Webhooks, etc.)
• Perform web application testing
• Identify, document, and track defects using bug tracking tools
• Take ownership of the project’s QA lifecycle—planning, execution, reporting
• Coordinate with development and client teams to provide test updates, clarify issues, and ensure quality delivery
• Prepare test reports, requirement traceability, and QA sign-off documents

Required Skills:

• Strong understanding of CRM systems and their workflows
• Experience working independently in a project without supervision
• Ability to lead QA activities and manage test deliverables
• Hands-on experience with CRM tools
• Knowledge of API testing is an added advantage
• Strong communication in Malayalam and English
• Good analytical and problem-solving abilities.

Note:

• We are seeking candidates from Kerala only.
• Able to join immediately
• Salary will be 25,000 per month
• Contractual position for 3-6 months ( Extendable)

Job Type: Contractual / Temporary