7 Crm Architecture Jobs

Genpact is a global professional services and solutions firm committed to shaping the future. With over 125,000 employees in more than 30 countries, we are driven by curiosity, agility, and a vision to create lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, empowers us to serve and transform leading enterprises, including the Fortune Global 500. We leverage our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI to drive outcomes that matter. We are currently seeking applications for the role of Principal Consultant, Veeva CRM, Vault. As a Principal Consultant, your responsibilities will include developing customized Veeva CRM solutions that meet specific business needs and align with organizational objectives. You will collaborate closely with business analysts, stakeholders, and technical teams to gather requirements and translate them into technical specifications. Your role will also involve overseeing the implementation and configuration of Veeva CRM, ensuring a seamless deployment following industry best practices. In this role, you will provide expert guidance on data management, system integrations, and necessary system upgrades. You will be responsible for creating and maintaining comprehensive documentation of system architecture, processes, and configurations for future reference. Additionally, you will support regulatory compliance initiatives to ensure adherence to data governance policies. The ideal candidate will have experience working with the Life Science industry and a solid understanding of Veeva CRM applications. You will serve as the point of contact for the project team and customers, addressing Salesforce platform-specific questions and collaborating with the integration team to support various integrations. Moreover, your role will require you to think innovatively and drive efficient use of technology while thriving in a team environment. Key Qualifications: - Extensive experience in CRM architecture, implementation, and integrations, with a focus on Veeva CRM - Strong knowledge of Veeva CRM architecture and related integrations - Familiarity with data management, compliance, and governance standards in the pharmaceutical industry - Excellent communication skills to engage with business stakeholders, technical teams, and other organizational levels Preferred Qualifications: - BTech/MCA - Veeva CRM Certified - Veeva Vault Certified If you are a highly skilled technologist who can strategize the full lifecycle of product production, from conception through release, and possess strong communication abilities to translate technical concepts into non-technical terms, we invite you to apply for this exciting opportunity. Join us at Genpact and be part of a dynamic team that thrives on innovation and collaboration. Apply now and embark on a rewarding career journey with us.,

As a Principal Consultant for Veeva CRM and Veeva Vault at Genpact, you will play a pivotal role in developing tailored Veeva CRM solutions that cater to specific business needs and align with organizational objectives. Your responsibilities will include closely collaborating with business analysts, stakeholders, and technical teams to gather requirements and translate them into technical specifications. Additionally, you will oversee the implementation and configuration of Veeva CRM, ensuring a seamless deployment following industry best practices. Your expertise will be crucial in providing guidance on data management, system integrations, and necessary system upgrades. Creating and maintaining comprehensive documentation of system architecture, processes, and configurations for future reference will also be part of your role. You will actively support regulatory compliance initiatives to ensure adherence to data governance policies and co-ordinate with business and technical teams for Veeva CRM and integration. The ideal candidate will have experience in the Life Science industry and a profound understanding of Veeva CRM applications. You will act as the point of contact from the project team for customers and possess the ability to address Salesforce platform-specific questions while collaborating with the integration team to support various integrations. Moreover, you should demonstrate the capacity to work on current issues while contemplating future solutions, drive creative and efficient technology usage, and excel in a team environment. A highly skilled technologist, you will be adept at strategizing the full lifecycle of product production, from conception to release. Strong communication skills are essential, enabling you to translate technical concepts into non-technical terms for effective communication with diverse stakeholders. A robust knowledge of Veeva CRM and Veeva Vault Promomats is required to excel in this role. Minimum Qualifications/ Skills: - Extensive experience in CRM architecture, implementation, and integrations, with a focus on Veeva CRM. - Strong knowledge of Veeva CRM architecture and related integrations. - Solid understanding of data management, compliance, and governance standards in the pharmaceutical industry. - Excellent communication skills to interact effectively with business stakeholders, technical teams, and other organizational levels. Preferred Qualifications/ Skills: - BTech/MCA degree. - Veeva CRM Certified. - Veeva Vault Certified. If you are a passionate professional with a strong background in CRM architecture and a desire to drive impactful solutions in the Life Science industry, this role as a Principal Consultant for Veeva CRM and Veeva Vault at Genpact could be the perfect opportunity for you. Join us in our relentless pursuit of creating a world that works better for people and be part of transforming leading enterprises with your expertise and innovative approach.,

Relay Human Cloud is a dynamic company that assists top US-based companies in expanding their teams globally. With operations in the US, India, Honduras, and Mexico, Relay aims to connect companies with international talent in areas such as Accounting & Finance, Administration, Operations, Data Science, and Artificial Intelligence. The company's founders have a strong background in delivering high-quality operations for cutting-edge companies. We are seeking a DealCloud CRM Customization & Reporting Analyst to manage, customize, and enhance our DealCloud platform. This role is crucial in ensuring that DealCloud effectively supports our business processes in private markets and commercial real estate, including pipeline tracking, asset management, entity management, and lease tracking. Key Responsibilities: - Customizing DealCloud workflows, dashboards, data models, and templates based on evolving business needs. - Building and maintaining custom fields, forms, and layouts for tracking assets, pipelines, entities, leases, and more. - Ensuring data accuracy, integrity, and consistency across all DealCloud records. - Creating custom reports and dashboards for deal pipeline, asset performance, and leasing activity. - Identifying opportunities to improve workflows and streamline business processes through CRM automation. Qualifications: - 2+ years of hands-on experience with DealCloud CRM or similar platforms. - Strong background in CRM architecture, data modeling, and workflow automation. - Proficiency in reporting tools, dashboard design, and data analytics. - Advanced Excel skills and ability to handle large datasets. - Understanding of private markets or commercial real estate operations. - Excellent problem-solving and communication skills. Preferred Skills: - Experience migrating from Salesforce or customizing Salesforce environments. - Familiarity with SQL and BI tools (Power BI, Tableau) for advanced analytics. - Ability to manage system upgrades and feature rollouts independently. If you have a passion for CRM customization and reporting, along with a strong analytical mindset, we encourage you to apply for this exciting opportunity at Relay Human Cloud.,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Principal Consultant, Veeva CRM, Vault Responsibilities Develop tailored Veeva CRM solutions that address specific business needs and align with organizational goals. . Work closely with business analysts, stakeholders, and other technical teams to gather requirements and translate them into technical specifications. . Oversee the implementation and configuration of Veeva CRM, ensuring a seamless deployment in line with industry best practices. . Provide expert guidance on data management, system integrations, and any necessary system upgrades. . Create and maintain comprehensive documentation of system architecture, processes, and configurations for future reference. . Support regulatory compliance initiatives, ensuring adherence to data governance policies. . Co-ordinate with business and technical teams for Veeva CRM and integration . Experience in working with the Life Science industry and understanding of Veeva CRM applications . POC from the project team for customer . Ability to address salesforce platform specific questions and work with the integration team to support the build integrations, Veeva (CRM) integrations, and API client integrations. . To be able to work on current problems while thinking of future solutions. . Ability to drive creative and efficient use of technology and thrive in a team environment. . Highly skilled technologist who can strategize the full lifecycle of product production from conception through to release. . You have strong communication skills and can translate technical concepts to non-technical terms and partners. . Strong knowledge of Veeva CRM and Veeva Vault Promomats. Qualifications we seek in you! Minimum Qualifications / Skills . Extensive experience in CRM architecture, implementation, and integrations, with a focus on Veeva CRM. . Strong knowledge of Veeva CRM architecture and related integrations. . Solid understanding of data management, compliance, and governance standards in the pharmaceutical industry. . Excellent communication skills to interact effectively with business stakeholders, technical teams, and other organizational levels. Preferred Qualifications/ Skills . BTech/MCA . Veeva CRM Certified . Veeva Vault Certified Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

The Global Network SONG Practice | Platforms Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice:GN SONG Platforms MS Dynamics CRM (Customer Service) I Areas of Work:Microsoft Business Analyst/Functional Consultant MS D365 Customer Service & Marketing, Service module | Level: Sr Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad| Years of Exp: 13-18 Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network SONG practice. The practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce & Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration :Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team :to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View', creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Qualifications Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant.

Role & responsibilities Develop tailored Veeva CRM solutions that address specific business needs and align with organizational goals. • Work closely with business analysts, stakeholders, and other technical teams to gather requirements and translate them into technical specifications. • Oversee the implementation and configuration of Veeva CRM, ensuring a seamless deployment in line with industry best practices. • Provide expert guidance on data management, system integrations, and any necessary system upgrades. • Create and maintain comprehensive documentation of system architecture, processes, and configurations for future reference. • Support regulatory compliance initiatives, ensuring adherence to data governance policies. • Co-ordinate with business and technical teams for Veeva CRM and integration • Experience in working with the Life Science industry and understanding of Veeva CRM applications • POC from the project team for customer • Ability to address salesforce platform specific questions and work with the integration team to support the build integrations, Veeva (CRM) integrations, and API client integrations. • To be able to work on current problems while thinking of future solutions. • Ability to drive creative and efficient use of technology and thrive in a team environment. • Highly skilled technologist who can strategize the full lifecycle of product production from conception through to release. • You have strong communication skills and can translate technical concepts to non-technical terms and partners. • Strong knowledge of Veeva CRM and Veeva Vault Promomats. Preferred candidate profile : • 10+ years of experience in CRM architecture, implementation, and integrations, with a focus on Veeva CRM. • Strong knowledge of Veeva CRM architecture and related integrations. • Solid understanding of data management, compliance, and governance standards in the pharmaceutical industry. • Excellent communication skills to interact effectively with business stakeholders, technical teams, and other organizational levels. Preferred Qualifications/ Skills BTech/MCA Veeva CRM Certified Veeva Vault Certified

We are hiring expertise in Microsoft Dynamics CRM Technical. They lead the design, development, and configuration of CRM applications. Work with multiple teams, drive strategic decisions & provide end-to-end solutions to technical challenges.