As a Process Associate/Process Developer for Genpact, you will be responsible for transaction processing and making reach out calls to Insured/provider/facility in accordance with standard work & SOP. Your role involves prioritizing transactions based on detailed guidelines to meet SLA requirements, planning and organizing tasks to achieve objectives, and comprehending and responding to customer inquiries by identifying, researching, and resolving issues. Additionally, you will be expected to assist with or perform other team tasks as needed, accurately interpret and compile information from various sources and systems, ensure turnaround time and quality meet company service standards, interact with Onshore/Offshore teams and customers professionally via email and calls, manage your work in process, and support team efforts to achieve individual and team goals. To qualify for this role, you should have a graduation degree in any stream except B.Tech and Technical Graduation & Law. Essential skills include proven experience in international calling, preferably in health/disability insurance, understanding of HIPAA regulations, excellent English communication skills (both written and verbal), proactive communication, high analytical skills, energy, and passion in approaching tasks, ability to work under pressure, meet deadlines, and provide outstanding customer service. You should be ready to work flexible hours, have the ability to independently engage with internal and external customers, possess basic computer knowledge, with a typing speed of 40 words per minute, and have insurance knowledge. Experience in direct calling to Insured/providers/facility and calling skills with TX >70 are desirable for this position. This is a full-time role based in Gurugram, India, requiring a Bachelor's or equivalent degree. If you are someone who thrives in a fast-paced environment, enjoys customer interaction, and possesses the skills mentioned above, we encourage you to apply for this position and be a part of our dynamic team at Genpact.,
As a Principal Consultant for Veeva CRM and Veeva Vault at Genpact, you will play a pivotal role in developing tailored Veeva CRM solutions that cater to specific business needs and align with organizational objectives. Your responsibilities will include closely collaborating with business analysts, stakeholders, and technical teams to gather requirements and translate them into technical specifications. Additionally, you will oversee the implementation and configuration of Veeva CRM, ensuring a seamless deployment following industry best practices. Your expertise will be crucial in providing guidance on data management, system integrations, and necessary system upgrades. Creating and maintaining comprehensive documentation of system architecture, processes, and configurations for future reference will also be part of your role. You will actively support regulatory compliance initiatives to ensure adherence to data governance policies and co-ordinate with business and technical teams for Veeva CRM and integration. The ideal candidate will have experience in the Life Science industry and a profound understanding of Veeva CRM applications. You will act as the point of contact from the project team for customers and possess the ability to address Salesforce platform-specific questions while collaborating with the integration team to support various integrations. Moreover, you should demonstrate the capacity to work on current issues while contemplating future solutions, drive creative and efficient technology usage, and excel in a team environment. A highly skilled technologist, you will be adept at strategizing the full lifecycle of product production, from conception to release. Strong communication skills are essential, enabling you to translate technical concepts into non-technical terms for effective communication with diverse stakeholders. A robust knowledge of Veeva CRM and Veeva Vault Promomats is required to excel in this role. Minimum Qualifications/ Skills: - Extensive experience in CRM architecture, implementation, and integrations, with a focus on Veeva CRM. - Strong knowledge of Veeva CRM architecture and related integrations. - Solid understanding of data management, compliance, and governance standards in the pharmaceutical industry. - Excellent communication skills to interact effectively with business stakeholders, technical teams, and other organizational levels. Preferred Qualifications/ Skills: - BTech/MCA degree. - Veeva CRM Certified. - Veeva Vault Certified. If you are a passionate professional with a strong background in CRM architecture and a desire to drive impactful solutions in the Life Science industry, this role as a Principal Consultant for Veeva CRM and Veeva Vault at Genpact could be the perfect opportunity for you. Join us in our relentless pursuit of creating a world that works better for people and be part of transforming leading enterprises with your expertise and innovative approach.,
As a Lead Consultant for Oracle Cloud Finance Functional at Genpact, you will play a crucial role in the implementation of Planning Central, Demand Management, Sales and Operation Planning while demonstrating expertise in cloud Finance modules. Your responsibilities will include analyzing current processes, designing and validating optimized processes, and documenting detailed Business Requirements Documents and test plans. You will be expected to work independently, exercise discretion, and make informed decisions with minimal supervision. Your strong research, analytical, and critical thinking skills, along with excellent project and time management abilities, will be essential as you handle multiple priorities, organize work effectively, and meet deadlines. Furthermore, you will drive various stages of project implementation such as requirement gathering, Fit-Gap analysis, Solution Design, testing phases (CRP, SIT, UAT), Cutover/Go-Live activities, and post-production support for the applications mentioned above. Configuration and setup of applications will also be part of your responsibilities. The qualifications we are looking for include experience in BIP & OTBI Reports, REST/SOAP API, and development of Interfaces and Conversions for processing and validating input data with Oracle Applications Base Tables. Preferred qualifications involve a CA or MBA with relevant knowledge in Finance & Accounting, a strong understanding of Accounting and Business Process Flows, and experience in period close month-end activities. Additionally, the ability to write and execute test cases, engage with stakeholders in SIT/UAT testing, work independently, collaborate with clients for process improvements, and knowledge of Agile methodology and Change & Incident Management tools/processes are highly desirable. If you are a proactive and detail-oriented professional with a passion for Oracle Cloud Finance Functional and a drive to deliver exceptional outcomes, we invite you to apply for this exciting opportunity at Genpact. This is a full-time position based in Noida, India, requiring a Bachelor's degree or equivalent. The job posting date is Jan 7, 2025, with an unposting date of Feb 6, 2025.,
As a Vice President of Digital Sales at Agentic AP Solution within Genpact, your role will be pivotal in leading a dynamic team focused on driving the growth of digital solutions in a targeted portfolio of both existing and prospective accounts. You will be instrumental in shaping and responding to the evolving challenges within specific industry verticals, including Consumer Goods, Retail, Hi-Tech, Manufacturing, Banking & Financial Services. Your expertise will play a key role in supporting Genpact's Sales and Transformation Services community. Your responsibilities will include leading a team of Digital Sellers to promote and drive the sales of Agentic AP Solution in the Global Capability Centers (GCCs) in India. You will be tasked with maintaining and expanding the pipeline growth, establishing the market for the Agentic Solution in GCCs, and acting as a trusted advisor in building relationships with clients. Your deep understanding of clients" businesses and digital technologies will enable you to craft transformational value propositions, identify revenue opportunities, and develop innovative solutions using artificial intelligence technologies such as Generative AI, Machine Learning, and Large Language Models. Collaboration with various cross-functional teams within Genpact will be essential to assess and scope new opportunities, provide domain and digital solution expertise, and support internal teams in various client-facing activities. You will be responsible for owning revenue and bookings targets for dedicated SaaS products, expanding Genpact's market positioning, and driving software sales in Retail environments. Your role will also involve working closely with Genpact Sales, Solutions, SMEs, and Partner Account teams to establish and grow client relationships, innovate with clients, and secure deals. We are seeking individuals with proven leadership experience, deep domain knowledge in digital licensed & SaaS products, and a passion for creating scalable transformation services businesses. Your ability to articulate the value of Genpact's digital and transformation solutions to both business and technical audiences will be crucial. Preferred qualifications include expertise in specific industry verticals, experience in driving digital transformations in Manufacturing/CPG/Hi-Tech firms, and a strong cultural fit with Genpact's core values. This full-time role as Vice President of Digital Sales is based in Gurugram, India, and requires a Master's degree or equivalent qualification. If you are a sales leader with a track record of driving growth and innovation in the digital space, and are eager to contribute to Genpact's mission of creating a world that works better for people, we encourage you to apply.,
As an Assistant Vice President-HRO operations at Genpact, you will play a crucial role in overseeing the overall HRO operations. Your main focus will be on implementing continuous process improvements and adaptive changes to enhance operational efficiency. Building and managing effective relationships within the organization and collaborating with clients will be key aspects of your responsibilities. Your primary responsibilities will include ensuring the delivery meets customer expectations and defined SLAs to achieve high customer satisfaction levels. You will be required to assess team performance against standards, identify areas for improvement, and take corrective actions as necessary. Additionally, you will work towards driving value beyond SLAs and contractual terms to maximize operational efficiency and transformation opportunities. Strategic thinking and leadership experience will be essential in this role, with a strong emphasis on relationship management and effective communication at all levels within the organization. You will be responsible for managing multi-disciplinary functions related to process and technology to operationalize the end-to-end engagement lifecycle of Finance and Accounting operations. Coaching, mentoring, training, and coordinating the activities of the team will also be part of your job responsibilities. You will need to apply and monitor the Hubs methodology framework, principles, and delegations effectively. The ability to leverage data to provide insights for decision-making and a reasonable level of proficiency in Excel will be required. As an ideal candidate, you should possess a Bachelor's or Master's degree with relevant years of experience. Experience in HRO operations in an outsourced environment, project management skills, and transition exposure will be preferred. Strong leadership, team-building, client partnership, and cross-functional collaboration skills are crucial for this role. Knowledge of Lean and Six Sigma, along with a quality-driven approach, will be advantageous. If you are a self-motivated individual with strong people management skills, the ability to handle multiple workloads effectively, and a continuous improvement mindset, we encourage you to apply for this position. Join us in our relentless pursuit of creating a world that works better for people. Thank you.,
As an Assistant Vice President - Financial Planning & Analysis at Genpact, you will play a crucial role in leading the Analytics pillar within the corporate finance team. Your responsibilities will include partnering with senior stakeholders across multiple functions to develop and drive financial strategies and newer analytics. Initially, you may act as an individual contributor in setting up the analytics pillar until a team is built. Your key duties will involve collaborating with various teams within corporate finance, business finance, and controllership to analyze and draw insights around areas such as P&L, Balance Sheet, Sales metrics, and cash. You will be expected to think creatively, excel in storytelling, and possess executive presence. Your expertise in Finance Planning and Analytics/management reporting will be essential in preparing and reviewing Operating Plans, budgets, forecasts, and MIS reports. Furthermore, you will be responsible for reviewing business performance, providing stakeholders with meaningful insights, and facilitating fact-based decision-making. Your ability to generate insights into business performance and drive improved financial results will be critical. You will also engage in scenario building, competition analysis, and what-if analysis to understand the financial impacts of operational decisions. We are looking for candidates who are Certified Chartered Accountants, Cost Accountants, Chartered Financial Analysts, or possess an MBA degree. You should have excellent communication skills, be a great storyteller, and have an executive presence. Attention to detail, team collaboration skills, commercial acumen, and proficiency in tools like Power BI, Excel, and macros are also desired. Preferred qualifications include prior experience in FP&A Domain and a strategy role. If you are upbeat, confident, and have a passion for financial analysis, we invite you to join our team and drive impactful financial strategies at Genpact. This is a full-time position based in India-Hyderabad. If you meet the qualifications and are ready to make a difference, we look forward to receiving your application.,