CRM & Admission Manager

Job Title: CRM & Admission Manager

Location: S-Vyasa University, Sattva Global Techpark, Bengaluru
Experience: 4–5 Years
Department: Admissions / CRM Operations / Student Services

About the Role

We are looking for an experienced CRM & Admission Manager to lead the end-to-end CRM operations, admission process management, and student lifecycle communication.
The ideal candidate must have strong experience working in a college/university admissions office or an edtech company, managing CRM workflows, data accuracy, enquiry pipelines, and team coordination for S-Vyasa University.

Key Responsibilities:

CRM & Data Management

• Oversee and manage the complete CRM system (Zoho / Salesforce / HubSpot or similar).
• Ensure all student inquiry, application, and admission data is accurate and updated.
• Create, manage, and optimize CRM dashboards, workflows, and automation rules.
• Monitor lead stages, follow-ups, application progress, and conversion funnels.
• Maintain strong data hygiene and audit CRM entries regularly.

Admissions Management

• Lead the entire inquiry-to-admission process smoothly.
• Coordinate with counsellors, academic departments, and marketing teams.
• Improve admission process efficiency through CRM insights.
• Handle escalations, student queries, and admission-related issues.
• Track admission targets and ensure timely closure.

Reporting & MIS

• Generate weekly/monthly CRM and admission performance reports.
• Present insights on lead sources, conversion rates, counsellor productivity, and trends.
• Recommend improvements based on CRM analytics.

Team Coordination

• Manage and guide CRM executives and admission coordinators.
• Train team members on CRM tools and best practices.
• Ensure timely follow-ups and high-quality student communication.

Required Skills

• Strong hands-on experience with CRM tools (Zoho, Salesforce, HubSpot, Leadsquared, etc.)
• Excellent communication, leadership, and problem-solving skills
• Strong analytical and reporting abilities (Excel / Sheets / CRM Dashboards)
• Good understanding of admissions/education sales processes
• Ability to manage multiple tasks and deadlines
• Experience in improving CRM workflows & admission systems

Eligibility

• Graduate/PG with 4–5 years of experience in:

✔ College/University Admissions
✔ Edtech CRM or Student Enrollment Operations✔ Counselling / Sales Operations in Education Sector

• Experience leading a small team preferred
• Strong understanding of student lifecycle management

Why Join Us?

• Opportunity to lead the core CRM & admissions operations
• Work closely with senior management and academic teams
• Growth into Admission Head / CRM Head roles
• Professional and structured work environment

How to Apply : archana@activeedu.com/ contact at 8431911131

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Required)

Experience:

• five: 4 years (Required)

Language:

• English (Required)
• Kannada (Required)

Location:

• Bangalore, Karnataka (Required)

Work Location: In person