CREW Captain

Peoplelogic Business Solutions

1 - 6 years

5 - 6 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

hotel booking reservation executive reservation customer support customer service excellent communication in english itinerary booking executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

This is a customer-facing role with a focus on high ownership, creativity, and operational

excellence. Youll act as the single point of contact for the assigned category of service, from

request intake to final execution.

Key Responsibilities:

Handle user requests from intake to fulfillment within your assigned service desk (Dining

and Experiences, Travel, Event Planning, Govt/ Official process guidance, and Home

Service assistance).

Plan, coordinate, and execute tasks by engaging relevant third-party vendors or

agencies.

Communicate clearly and em pathetically with the client, ensuring timely updates and

delightful service.

Customize solutions based on client preferences and context.
Track request status, vendor performance, and user satisfaction metrics.
Adhere to SOPs while applying creative problem-solving to enhance service delivery.

Desk Allocation:

Candidates will be assigned to dedicated desks based on the nature and relevance of their prior

experience. Desk categories include restaurant reservations, events, travel & cab bookings, and

government/documentation support.

Ways of Working:

CREW is a 24x7 service; Crew Captains work in rotational shifts (5 days/week).
Weekend availability is required based on the roster.
Work From Office is mandatory for all working days.
The primary working shift is from morning to evening. Some desks may have late-night

shifts.

If you meet the above background and are also deeply enthusiastic about either travel,

food, lifestyle, shopping, spotting trends, or event planning, you would fit right in.

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