Credit & Collections Senior Specialist

Role Overview: You will be joining our team as a Collections, Cash Application, and Customer Service Specialist in Hyderabad, India. Your main responsibilities will include managing accounts receivable functions such as collections, cash application, and resolving customer inquiries. Your analytical skills, communication abilities, and proactive problem-solving approach will be crucial in this role. You will be supporting our Americas region during specified hours. Key Responsibilities: - Monitor and manage assigned accounts to ensure timely collection of outstanding balances. - Contact customers via phone, email, and written communication to follow up on past-due invoices. - Maintain accurate records of collection activities and update customer accounts accordingly. - Reconcile customer accounts and research discrepancies to ensure proper allocation of funds. - Collaborate with the accounting team to ensure accurate financial reporting. - Provide excellent customer service by addressing concerns and resolving issues promptly. - Assist with account reconciliations and provide statements upon request. - Work with internal teams to improve processes and enhance the customer experience. Qualifications & Skills: - Bachelors/Master's degree in Accounting, Finance, Business Administration, or a related field (preferred). - Upto 24 months of experience in collections, accounts receivable, cash application, or a related role. - Strong communication and negotiation skills. - Proficiency in accounting software (Oracle, Workday, or similar) and Microsoft Excel. - Detail-oriented with strong organizational and problem-solving abilities. - Ability to work independently and as part of a team. - Customer-focused mindset with a professional and courteous attitude. Please Note: No additional details of the company were provided in the job description.,