Credit & Collections Senior Specialist

You are invited to join our team as a Collections, Cash Application, and Customer Service Specialist based in Hyderabad, India. As a detail-oriented and customer-focused professional, you will play a crucial role in managing accounts receivable functions, including collections, cash application, and resolving customer inquiries. Your responsibilities will include monitoring and managing assigned accounts for timely collection, contacting customers for follow-ups, maintaining accurate records, reconciling customer accounts, and collaborating with the accounting team for accurate financial reporting. To excel in this role, you should possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. You will be required to support our Americas region during specific hours. Your key responsibilities will involve monitoring and managing assigned accounts, contacting customers via various communication channels, maintaining accurate records of collection activities, reconciling customer accounts, researching discrepancies, and collaborating with the accounting team for financial reporting accuracy. Furthermore, you will provide exceptional customer service by addressing concerns and resolving issues promptly, assisting with account reconciliations, providing statements upon request, and working with internal teams to enhance processes and improve the overall customer experience. The ideal candidate for this position will hold a Bachelor's or Master's degree in Accounting, Finance, Business Administration, or a related field (preferred), along with up to 36 months of experience in collections, accounts receivable, cash application, or a related role. Proficiency in accounting software such as Oracle, Workday, or similar, as well as Microsoft Excel, is essential. Strong communication and negotiation skills, detail-oriented with organizational and problem-solving abilities, ability to work independently and collaboratively, and a customer-focused mindset with a professional and courteous attitude are also required. Preferred qualifications include experience in a high-volume accounts receivable environment and knowledge of GAAP principles and financial reconciliation.,