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Credit & Collections Senior Specialist

Credit & Collections Senior Specialist

Salesforce

2 - 6 years

0 Lacs

hyderabad telangana

Posted:2 days ago| Platform: Shine logo

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Skills Required

collections accounts receivable cash application customer service financial reporting communication skills negotiation skills accounting software microsoft excel account reconciliations organizational skills problemsolving gaap principles

Work Mode

On-site

Job Type

Full Time

Job Description

You are invited to join our team as a Collections, Cash Application, and Customer Service Specialist at Salesforce, located in Hyderabad, India. As a part of our Finance department, you will play a crucial role in managing accounts receivable functions, including collections, cash application, and resolving customer inquiries. Your primary responsibility will be to monitor and manage assigned accounts to ensure the timely collection of outstanding balances. This will involve contacting customers through various communication channels like phone, email, and written communication to follow up on past-due invoices. You will need to maintain accurate records of collection activities and update customer accounts accordingly. Additionally, you will be tasked with reconciling customer accounts and researching discrepancies to ensure the proper allocation of funds, working closely with the accounting team to ensure accurate financial reporting. In terms of customer service and account support, you will be expected to provide excellent customer service by addressing concerns and resolving issues promptly. You will also assist with account reconciliations and provide statements upon request. Collaboration with internal teams to improve processes and enhance the customer experience will be a key part of your role. To excel in this position, you should possess a Bachelor's or Master's degree in Accounting, Finance, Business Administration, or a related field. Up to 24 months of experience in collections, accounts receivable, cash application, or a related role is preferred. Strong communication and negotiation skills are essential, along with proficiency in accounting software such as Oracle, Workday, or similar, and Microsoft Excel. Being detail-oriented with strong organizational and problem-solving abilities, as well as the ability to work independently and as part of a team, are qualities that will contribute to your success in this role. A customer-focused mindset with a professional and courteous attitude is also crucial. If you have experience in a high-volume accounts receivable environment or knowledge of GAAP principles and financial reconciliation, it would be considered a plus. Join us at Salesforce, where we believe in the power of business as a platform for change and strive to do well while doing good. Embrace the opportunity to make a tangible impact on the future of our company and be part of a global team that values talent development and collaboration. Apply now and embark on a journey of growth, innovation, and positive change.,

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Credit & Collections Senior Specialist