Country Management - Manager

Role & responsibilities

• Work in bridging good relationship between GBSI Delivery teams, Agency Finance, RO, HO.
• Work closely with Executives/Sr Executives to groom them with full ownership on their activities performed, improvements /changes in order to improve effectiveness
• Analise KPIs / Decrease GBSI queries
• To take all relevant actions and decisions towards GBSI GL/AP/AR/Cost Control/Bank aged items.
• Analise KPIs and requests sent by Agency Finance Team
• Organize internal meetings with GBSI production teams
• Ensure 1st level of control and analysis
• Ensure 1st level of controls to avoid any back and forth process with Agencies and analysis on; BS and P&L Variance / Cost allocation / Safran consolidation package
• Supervise, validate and produce
• To sign bank reconciliations with CFO, Monthly General Accounting and joint signature of representation letter with CFO
• Validate Treasury reporting in Consolidation Package
• Produce Financial statement appendices
• Supervise statutory audits in GBSI with the Internal Audit Team
• Ensure direct contact with stakeholders
• Ensure, under its control, that GBSI teams have a direct contact with customers, suppliers and internal group stakeholders
• Lead first level discussions for any discrepancy or dispute with Customers and Suppliers
• 100% adherence and compliance for ISO/ISMS standards
• Review of agency score card and identify areas of improvement
• Support FPM team to implement the standardization initiatives for the respective agencies/clusters in scope
• Works collaboratively with the offsite locations & regional offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process

Preferred candidate profile

Experience of min 10 - 14 years with relevant hands on experience in BPO/Shared services and preferably from Shipping Industry with extensive knowledge on entire Finance & Accounting Processes. Should have extensively worked in at least two of the F&A processes (AP / AR / GL)