Counsellor Training & Enablement Lead (Bangalore)

ALLEN Career Institute

7 - 9 years

20 - 25 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

process training instructional design soft skills training sales training product training training facilitation

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

equip our counselor (sales) teams with the skills, knowledge, and confidence to succeed

Key Responsibilities

Design and deliver training sessions on counseling scripts, consultative pitching, and product knowledge.
Conduct refresher trainings and create quarterly content updates.
Build certification methodologies to ensure consistent skill levels across counselor teams.
Partner with QA and Counseling leadership to identify training needs based on performance gaps.
Track training effectiveness using metrics such as call QA scores and adoption rates.

Key Skills & Qualifications

Proven experience in instructional design, sales enablement, or training delivery.
Strong facilitation and presentation skills (comfortable engaging groups).
Ability to design content tailored for counselor-centric, consultative selling.
Experience measuring training effectiveness and linking to performance outcomes.
Familiarity with LMS or digital training tools is a plus.

What We Offer

A platform to shape the skills of frontline counselors in a high-growth education company.
High visibility with leadership by directly impacting counseling quality and outcomes.
Scope to evolve into building a structured academy-style program over time.

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