Coordinator of Ice-cream Parlour sale & Business Development

ROLE SUMMARY / PURPOSE

Responsible for daily sales operations, coordinating staff, achieving targets, managing offers/promotions, ensuring customer satisfaction, and supporting growth of the parlour.

RESPONSIBILITIES

·      Manage daily parlour sales and smooth operations.

·      Track and achieve sales targets (daily/weekly/monthly).

·      Plan, implement, and monitor offers & promotions.

·      Ensure staff communicate offers effectively to customers.

·      Co-ordinate stock availability, especially during promotions.

·      Train and motivate staff for upselling & customer service.

·      Resolve customer queries quickly and professionally.

·      Maintain records of sales, offers, and customer feedback.

·      Prepare sales & offer performance reports for management.

·      Support events and activities to increase footfall.

Requirements:

·      Graduate in Business/Commerce/Marketing (preferred).

             •           1–2 years’ experience in sales.

             •           Strong communication, reporting & coordination skills.

             •           Knowledge of MS Excel & basic computer operations.

             •           Ability to manage team, offers, and multitask.

             •           Customer-oriented with problem-solving skills.

Key Skills:

• Sales coordination | Offer management | Customer service | Staff training | Reporting | Inventory coordination