Content Strategist

Role Overview: In this role at gTech Users and Products (gUP), your mission will be to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. You will own the overall help and support strategy for users and customer care agents for products across multiple content channels. Your responsibilities will involve developing and driving an overall content strategy, collaborating with stakeholders for content approvals, identifying opportunities to optimize content, conducting experiments and user studies, and synthesizing content insights to advocate for the best user experience. Key Responsibilities: - Develop and drive an overall content strategy, focused on user issues and product roadmap for one or more products within gTech Users and Products (gUP). - Ensure delivery of accurate and effective content for all supported channels by working with the Production team. - Collaborate with stakeholders for content approvals, and act as the main contact to understand how content can support product launches, goals, and priorities. - Identify opportunities to optimize content using data, industry best practices, and experimentation. - Partner with gUP Product and Analytics teams to conduct experiments and user studies to understand user journeys and create effective content. - Synthesize content insights, guiding principles, and best practices to advocate for the best experience for users. Qualifications Required: - Bachelor's degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field (preferred). - 5 years of experience in content strategy, business strategy, or related project/program management experience (preferred). - 3 years of experience in a technical leadership role with/without direct reports (preferred). - Experience leading multiple, time-sensitive projects with engaging priorities while working separately, with high attention to detail.,