Content Development Specialist - Behavioral

Job Description

Role & responsibilities : Conduct TNI and analysis for different roles across Stores, Distribution Centers (DCs), and Head Office functions. Liaise with Function Heads and Subject Matter Experts (SMEs) to understand role-specific skill gaps and training priorities. Prepare a comprehensive curriculum post detailed discussions with stakeholders and based on observations from field visits. Structure the curriculum with clear learning objectives and role-based modules. Visit Stores and DCs to observe role holders in their natural work environment. Record observations, understand process interlinkages, and document best practices and challenges. Ask probing questions to gain a deep understanding of the job context Develop training content including Trainer Guides, Participant Manuals, Assessments, SOPs, and Learning Collaterals in a simple, engaging, and structured format. Use varied instructional strategies (e.g., storytelling, case studies, scenarios, visual aids) to cater to diverse learner profiles. Document SOPs for key processes and tasks using clear content writing techniques to ensure consistency and ease of understanding. Work closely with the Presentation (PPT) Specialist to convert training content into impactful slide decks. Collaborate with Instructional Designers and Digital Content Creators to translate in-classroom modules into e-learning formats Design and test Question Banks and Assessment Papers on the Learning Management System (LMS). Incorporate feedback from pilot runs, SMEs, and functional teams to enhance module effectiveness Ensure timely completion and rollout of training modules to align with business priorities. Maintain version control and update training material regularly based on stakeholder feedback and process changes. Preferred candidate profile Candidate should have 5 years + experience. Excellent Verbal & Written Communication (English) Good understanding of ADDIE model, Bloom's Taxonomy, Adult Learning Principles Ability to coordinate, collaborate Focus and Eye for detail Good Listening, Observation & Documentation skills Good knowledge of MS Office