Contact Centre Representative

Job Title: Contact Centre Representative

Department:

Interview Mode:

1. 1st Round 3 online Assessment ( OPQ + CC-Sim + SVAR )

Interview )

3. 3rd HR Discussion

Job Summary

Contact Centre Representative

Key Responsibilities

• Handle

  inbound and outbound calls

  professionally, empathetically, and efficiently.

• Resolve customer queries

  at the first point of contact wherever possible (First Call Resolution).
• Recommend relevant

  products and services

  tailored to customer needs.
• Stay informed on the latest

  products, services, policies, and system updates

  .
• Escalate issues effectively while taking full

  ownership of the customer journey

  .
• Uphold company values and contribute to a

  diverse, inclusive, and team-oriented culture

  .

Qualifications & Requirements

• Excellent communication

  skills (both verbal and written).
• Strong

  problem-solving

  , multitasking, and organizational skills.
• Comfortable adapting to

  changing priorities

  and open to receiving feedback.

• High school diploma

  or equivalent is mandatory; Bachelor’s degree preferred.
• Proficient in

  basic computer applications

  and customer support tools.
• Prior experience in a

  contact centre or customer service role

  is a plus.
• Willingness to work in

  rotational shifts

  aligned with UK/US time zones.

Preferred Skills

• A calm, patient, and

  empathetic demeanor

  under pressure.
• Ability to work

  collaboratively within a team environment

  .
• Strong understanding of

  contact centre KPIs

  like CSAT, FCR, and call quality.
• A mindset focused on

  continuous learning and improvement

  .

Why Join Us?

• Be part of a

  global financial powerhouse

  that serves over 40 million customers in 63 countries.
• Work in a

  supportive and inclusive culture

  that champions career growth and internal mobility.
• Gain exposure to

  wealth and premier banking services

  , with opportunities to develop domain expertise.
• Enjoy a

  flexible working model

  and world-class employee benefits.
• Contribute to a workplace that

  celebrates diversity and empowers every voice

  .