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Verisys Corporation
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Contact Center Representative

Job Expired: This job listing has expired.

Contact Center Representative

Verisys Corporation

0 - 3 years

1 - 4 Lacs

Chennai Pune Delhi Mumbai Bengaluru Hyderabad Kolkata

Posted:8 months ago| Platform:

Apply

Skills Required

Customer satisfaction Healthcare Spanish Representative Customer service Customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Verisys we are passionate about improving people s lives. This includes our customers, the patients they serve, our clients, and our team members. A Verisys Contact Center Representative represents the first impression of our organization. They set the tone for the Verisys client experience with the highest standards and purest data.

At Verisys we take tremendous pride in the quality of our data and services; the person chosen for this role will elevate and protect the credibility and integrity of the company within the health care community - patients, providers, payers and our country s entitlement programs that cover the most vulnerable among us. In this position, you ll have the opportunity to create and influence a proactive and positive culture as a part of a greater team - one that celebrates successes and enjoys the journey along the way.

Please note this is a remote opportunity but you "MUST" live in one of the following states to be considered: AZ, CO, FL, GA, IL, IN, KS, KY, MD, MA, MO, NC, OH, OK, PA, TN, UT, VA, WI

The shift for this position is 4/10s - Mon, Tues, Wed, Thurs, with Fridays off.

Shift hours: 10AM EST to 8PM EST.

Must have 5G high speed internet!!!

Responsibilities:

Provide top notch customer service in a fast-paced environment

Educate and assist customers and health care providers with Verisys services and data

Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction

Be able to make sound decisions while keeping the customer and company in mind

Ability to work independently while doing what s best for our customers

Involved in all aspects of customer service, including solving problems, answering questions

Ability to work with customers to ensure fantastic service

Pragmatically and effectively communicate to both internal and external customers

Respond promptly and efficiently to incoming requests

Requirements:

Ability to create and deliver the best customer experience possible

Excellent verbal and written communication skills

The ability to work in a fast-paced environment while being organized and using your time efficiently

Empathy to customer concerns and ability to display sincere desire to find a resolution

Ability to meet strict attendance guidelines

Excellent written and verbal communication skills

Ability to adjust between technical and functional to meet audience comprehension

Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions

Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment

Uncompromised approach to meet/exceed requirements

High School Diploma or GED required

Would love to see:

Experience in Healthcare or related industry

Call center experience

Bilingual Spanish/English

Awesome Benefits:

$17 per hour

Amazing medical, dental, and vision plans

Generous Paid Time Off

11 Company Paid Holidays per year

Short-Term and Long-term Disability company paid Life Insurance

401(k) Plan with generous Company Match (100% vesting from day 1)

Tuition Reimbursement Program

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Contact Center Representative