Contact Center Representative

Barracuda Networks

0 - 5 years

5 Lacs

bengaluru

Posted:16 hours ago| Platform:

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Skills Required

training outbound focus customer support customer service management ms office technical support product support supervision

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you ll be working on

The contact center team is responsible for answering all inbound calls for Barracuda s award-winning technical support team
You will quickly gather pertinent information from the customer to create their support case
Having the ability to understand the customers technical issue, prioritizing support, and transferring the customer to the correct product support team queue is critical
You should be able to quickly adapt to changing situations and show empathy for our customers who are seeking technical support
Day to day taskings can include handling inbound customer calls, outbound customer verification calls, live chat, and email case creation
As a Contact Center team member, you may be tasked with handling premium support and professional service calls. These are our white glove customers that require your absolute best

What you bring to the role

Associates Degree preferred or High School Diploma or GED
Prior customer service experience with exceptional customer service skills with demonstrated abilities in customer support and satisfaction
Microsoft Office experience
Exceptional communication, written and verbal, including telephone etiquette
Persistence and attention to detail with strong organizational skills with an ability to multi-task and prioritize assigned tasks in a fast-paced environment
Effective communication skills including comprehension, written and verbal skills
Ability to work independently with minimal management supervision, as well as part of a team. Reliable and dedicated work ethic with a demonstrated Positive attitude and willingness to learn with a can-do spirit
Possesses professional and courteous demeanor
Ability to quickly adapt to changing circumstances, direction, and strategy.

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