Job ID 26-157 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. Envision yourself at Barracuda Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality global support of our superb networking and security products in 24/7 environment. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team & will report to a Tech Support Manager. What you’ll be working Providing superior customer support on our home-grown products. Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup Develop your skills in network and security products through on-going training Document, escalate and follow through with product bugs and/or issues Debug the issue and provide a solution. If not resolved raise a ticket to the next level What you bring to the role Should have at least 1 year of experience in network firewall domain, web application and load balancing technologies, or exchange/email security and web filter domain Excellent understanding of TCP/IP and UDP Very good knowledge of L7 protocols such as HTTP, HTTPS, FTP, SMTP and POP3 Should have good Linux and Microsoft server knowledge Basic knowledge about OWASP top 10 attacks, understanding of top 10 OWASP defined application security challenges Very good understanding of URL filtering in proxy and reverse technologies, debugging applications like tcpdump, fiddler Good understanding of SMTP and POP3 protocols Good understanding of various backup technologies CCNA or CCNP certification preferred Bachelor’s Degree in engineering, Computer Science Ability to work in a 24/7 environment with rotating shifts Strong analytical and troubleshooting skills Strong customer focus and solid written and verbal communication skills Positive attitude with a willingness to learn What you’ll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. #LI-onsite
Req ID: 26-337 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. Envision yourself at Barracuda Our application Security team is at the forefront of protecting our customers’ applications, whether their resources reside in the cloud, data centers, or endpoint devices. We are a passionate team of engineers building the next generation of security solutions to combat threats such as malware, ransomware, and hackers. We are seeking a highly skilled and passionate Software engineer DevOps, with strong DevOps skills and knowledge in Azure, Kubernetes. As a Software Engineer Devops, you will have the opportunity to work on SaaS based Web Application firewall. You will collaborate closely with product developers to streamline software delivery, improve system reliability, and enforce best practices in both development and production environments. Tech Stack: We primarily use Azure as our cloud platform, with some workloads on AWS . Terraform is our tool of choice for Infrastructure as Code (IaC). For CI/CD pipelines, we rely on Jenkins and Azure DevOps Pipelines . We utilize Docker and Dockerfile for containerization and Docker Compose for setting up local test environments. Our container orchestration is managed using Kubernetes , with AKS (Azure Kubernetes Service) as our preferred managed solution. Monitoring and alerting are handled using Prometheus , Grafana , and PagerDuty . Python is used extensively for application development. ELK Stack for efficient log storage and visualization. We host our own version of ChatGPT , named Sage , to support internal workflows and innovation. Jira and Confluence are used for work tracking and documentation purposes. What you’ll be working on: As a key member of the DevOps team, you will oversee the management of 100+ Azure Kubernetes Service (AKS) clusters in production environment, focusing on their optimal performance and scalability. You will manage infrastructure by creating, updating, and deleting resources on Azure and AWS using Terraform and Azure DevOps pipelines . You will be responsible for building and deploying new versions of Docker container images to Azure Kubernetes Service (AKS). You will conduct periodic updates for Terraform , its providers, Kubernetes , Python packages, Jenkins , and other utilized tools and software to ensure optimal performance and security. You will fine-tune automation scripts and periodic tasks developed in Python , enhancing their efficiency and effectiveness to meet evolving business needs. You will operate within an Agile methodology framework, collaborating closely with cross-functional teams to continuously improve processes and deliver value efficiently. What you bring to the role: Strong knowledge of at least one cloud provider ( AWS or Azure ) is mandatory. Familiarity with both is a significant plus. Preference for candidates with associate-level or higher certification from AWS or Azure. Strong knowledge of Terraform and Docker is mandatory. Basic knowledge of Kubernetes is required, with advanced understanding being a significant plus. Familiarity with managed Kubernetes services such as EKS , AKS , or GKE is also advantageous. Proficiency in Jenkins , especially with declarative pipelines, is preferred. However, experience with other CICD tools is also valued and acceptable. Proficiency in ELK Stack or other equivalent logging and visualization tools is essential. Able to read and understand advanced Python code and write basic scripts for automation tasks. Basic knowledge of Linux is essential, and proficiency in BASH scripting is an advantage. Knowledge of Prometheus and Grafana is an added advantage. Experience with Jira and familiarity with Scrum methodologies is mandatory. While we value work-life balance, we seek a candidate who can be on-call to address critical production issues as they arise, ensuring system reliability and performance. What you’ll get from us: A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options. #LI-hybrid
Job ID 25-475 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability Envision yourself at Barracuda Do you like talking with customers? Is front-line customer service a passion of yours? Barracuda Networks is looking for experienced Contact Center Representatives to join our team. This role is a customer-facing position requiring superb customer focus and soft skills. In this position, you will be answering our 24x7 main technical support line for customers and resellers who are needing technical support. What you’ll be working on The contact center team is responsible for answering all inbound calls for Barracuda’s award-winning technical support team You will quickly gather pertinent information from the customer to create their support case Having the ability to understand the customer's technical issue, prioritizing support, and transferring the customer to the correct product support team queue is critical You should be able to quickly adapt to changing situations and show empathy for our customers who are seeking technical support Day to day taskings can include handling inbound customer calls, outbound customer verification calls, live chat, and email case creation As a Contact Center team member, you may be tasked with handling premium support and professional service calls. These are our white glove customers that require your absolute best What you bring to the role Associates Degree preferred or High School Diploma or GED Prior customer service experience with exceptional customer service skills with demonstrated abilities in customer support and satisfaction Microsoft Office experience Exceptional communication, written and verbal, including telephone etiquette Persistence and attention to detail with strong organizational skills with an ability to multi-task and prioritize assigned tasks in a fast-paced environment Effective communication skills including comprehension, written and verbal skills Ability to work independently with minimal management supervision, as well as part of a team. Reliable and dedicated work ethic with a demonstrated Positive attitude and willingness to learn with a “can-do” spirit Possesses professional and courteous demeanor Ability to quickly adapt to changing circumstances, direction, and strategy What you’ll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.