Job
Description
This is an exceptional opportunity for someone with the expertise and passion to contribute to the development of the next generation of Oracle NetSuite Customer Success team members and make a direct impact on the practice. As a vital member of the Oracle NetSuite Global Business Unit (GBU) Enablement organization, you will primarily focus on our global Consulting Delivery enablement programs. The Customer Success Enablement team supports various roles such as Consultants, Project Managers, Solution Architects, Client Service Managers, Trainers, and Operations team members. Your role will involve acclimating new hires to the NetSuite environment and products, developing consulting and business soft skills, supporting ongoing employee enablement, and teaching the customer engagement model, implementation methodology, and business processes. As part of the Oracle NetSuite Global Business Unit (GBU), you will be responsible for leading learning initiatives for our Customer Success organization, ensuring consistent delivery and experience across locations in collaboration with the larger Enablement Organization. You will work closely with business stakeholders to conduct needs assessments, identify learning and development opportunities, design and develop training courseware in various delivery modes, collaborate with SMEs on content creation, and provide input on the effectiveness of deployed learning solutions. The Enablement Lead will oversee the preparation of new hires for entry into the practice and support continuous education initiatives. Your responsibilities will include conducting workshops, developing and maintaining learning assets, managing learning tools, utilizing feedback mechanisms to drive learning outcomes, and guiding learners through structured activities defined within enablement programs. Furthermore, you will play a key role in enhancing overall Customer Success Enablement programs by assisting in the development of training materials and collaborating with other departments to ensure a consistent learning experience globally. You will administer feedback sessions, revise or develop content based on participant feedback, partner with team members to maintain a consistent experience across all offices, and provide support for Enablement operations as needed. ##Responsibilities: - Collaborate with stakeholders to define learning objectives and develop content - Work with enablement teams to create innovative content - Ensure alignment of content across various Enablement Programs - Facilitate key content areas including Product, Methodology, Business Skills, and Internal Processes - Partner with Customer Success teams to identify enablement needs - Deliver instructor-led training to program participants - Communicate effectively with SMEs to transform content into digestible pieces - Drive program and participant success through leadership and coaching - Work cross-functionally to support business objectives - Develop and maintain enablement content - Contribute to team initiatives to drive efficiencies ##Ideal Candidate: - Consultative approach to identifying requirements - Strong stakeholder management skills - Experience training users on ERP systems is desired - Excellent presentation and training skills - Solid project management skills - Demonstrated knowledge of instructional design principles - Ability to create and track metrics - Outstanding communication skills - Proficiency in English - Bachelor's degree or equivalent - Willingness to work remotely and during North America business hours About Us: Oracle is a global leader in cloud solutions, leveraging innovative technology to address current challenges. We value diverse perspectives and backgrounds, believing that true innovation comes from inclusive environments where every voice is heard. We are committed to fostering an inclusive workforce that promotes diverse insights and perspectives. With over 40 years of experience, we continue to thrive by operating with integrity and partnering with industry leaders across various sectors. Oracle offers a range of competitive employee benefits designed for work-life balance, including flexible medical, life insurance, and retirement options. We encourage employees to give back to their communities through volunteer programs and are dedicated to including people with disabilities in all stages of the employment process. If you require accessibility assistance, please contact us at +1 888 404 2494, option one. Disclaimer: Oracle is an Equal Opportunity Employer committed to affirmative action in the United States.,
