Mission Rooted in community realities, we co create and scale sustainable solutions to complex development problems.
- Excellence Quality in everything no matter how small, is paramount.
- Respect There is inherent value in all people for who they are and what they contribute.
- Collaboration Only through collaboration we can address complex development problems.
- Boldness Boldness requires disruptive thinking backed up by courage and conviction.
- Creativity Creativity ensures dynamic responsiveness, relevance, and impact.
- Integrity Integrity is non-negotiable in both personal and professional domains.
Qualifications:
- Bachelor s degree in hospitality management, Business Administration, or a related field.
- Minimum 1 year industry experience.
- Ability to read, write, and speak Bengali.
- Proven experience in food service management, preferably in a cloud kitchen or similar environment is a plus.
- Strong understanding of food safety and hygiene standards.
- Excellent organizational and multitasking skills.
- Ability to train, lead and motivate a team effectively. Experience working with community institutions particularly self-help groups of State urban livelihood mission or State rural livelihood mission is a plus
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle pressure
About the Role (Including Team and Reporting) The operations coordinators will be placed at the kitchen sites and will be responsible for all tasks necessary for establishment and sustained operations of the kitchens leading to increase in revenue and profits while ensuring optimum production capacity, quality and adherence to protocols and compliances. The key responsibilities for the position are:
Community Mobilization:
Identify community institutions and women interested in food industry entrepreneurship, conduct cloud kitchen concept seeding, orientations and form enterprise groups of the interested candidates.
Kitchen establishment:
Engage with property dealers and owners Identify potential locations at competitive rentals. Identify vendors and handle procurement of kitchen equipment, utensils, mobile units etc. for setting up cloud kitchen s production centers, outlets and mobile units. Ensure kitchen layout, civil work and aesthetics as per project guidelines. Ensure kitchen readiness in terms of registration, bank accounts, municipal licenses etc. for launch within established timelines.
Training and handholding:
Conduct regular meetings, training and handholding of entrepreneurs on the aspects of accounting, inventory management, CRM usage, invoicing, purchasing, record keeping, food safety and hygiene, operational best practices, effective kitchen management etc. Day to day kitchen operation:
- Oversee the daily operations of the cloud kitchen, ensuring all processes run smoothly and efficiently.
- Orient and handhold entrepreneurs to manage inventory levels, order supplies, and coordinate deliveries to ensure the kitchen is always well-stocked.
- Ensure compliance with health and safety regulations, maintaining a clean and sanitary kitchen environment. Implementing and maintaining rigorous standards for food quality, hygiene, and safety.
- Ensure adherence to the menu, recipes and pricing.
- Implement standard operating procedures (SOPs) to optimize kitchen operations.
- Coordinate with delivery partners to ensure timely and accurate order fulfillment.
- Manage order processing, food preparation, and delivery logistics to ensure timely and accurate fulfillment of customer orders. Handle customer inquiries and complaints, ensuring a high level of customer satisfaction.
- Conduct cost analysis and revenue forecasting. Monitor expenses, track sales performance, and implement cost-saving measures to maximize profitability.
- Maintaining cleanliness, ambiance, and decor to enhance the overall dining experience and encourage repeat visits.
- Implement quality control measures to maintain food quality and consistency. This includes conducting regular inspections of food preparation processes, monitoring adherence to recipes and portion sizes, and addressing any quality issues that arise
- Monitoring customer feedback and addressing any complaints.
- Overseeing inventory levels and managing supply chain logistics to ensure adequate stock of ingredients and packaging materials, starting from procuring raw materials to food service.
What can you expect in PCI - A chance to build two authentic food brands with strong social purpose.
- Creative freedom to experiment, lead campaigns, and grow with the brand.
- A warm, inclusive, and happy work environment.
- Performance driven reward mechanism.
- The best of the class benefits from competitive remunerations.
- Health Insurance coverage for self, spouse & Children.
- Group Terms Life Insurance and Group Accident Insurance for Self.
- All other statutory benefits.
- Regular Recognition of performance and PCI Value display in work
- An empowering organisation structure which values individual s skills, competencies and potential.
- Opportunities to operate in a cross functional role.
- Higher responsibilities and larger roles are merit based.
- Young Talent Programs for developing future leaders.
- Leadership roles for women are encouraged and given preference in selection and training
PCI is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct.
