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Graebel
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Consultant, Client Support

Consultant, Client Support

1 - 4 years

|

3 - 6 Lacs

Posted:3 hours ago| Platform:

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Skills Required

Compliance Commercial operations Standard operating procedures data integrity Client Support Associate Customer service Analytics Monitoring Data entry Process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Consultant, Client Support - Bangalore, India - Career Opportunities at Graebel Companies, Inc. Consultant, Client Support

Operations and Customer Service -- Commercial Operations

Full-Time/Regular

The Client Support Associate will provide ticket query support to our clients. This person will ensure that the clients program is executed in compliance with the standard operating procedures (SOP) and Graebels standards to ensure consistency and efficiency in operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answers general queries from internal clients, including monitoring inquiries

Data entry, gathering of required details, and process management based on SOP.

Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.

Update designated points of contact (POC) with information to ensure accuracy.

Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.

Perform any other related duties as required or assigned.

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