Home
Jobs

Client Support Consultant (Night Shift)

1 - 6 years

4 - 6 Lacs

Posted:4 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

GENERAL DESCRIPTION OF POSITION

The Client Support Consultant will provide ticket query support to our clients, including escalation support and reporting requests. This person will ensure that the client's program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answers general queries from internal clients, including monitoring inquiries
  • Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists when required.
  • Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification.
  • Updates vendor partners on missing information to ensure billing accuracy.
  • Maintaining process documents: Updating operational procedures, training, presentation and internal sites to reflect any changes in relocation policy or process.
  • Coordinating special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Accessing clients various mobility policies (i.e. immigration, tax, temporary remote work, etc) to adequately advice on policies.
  • Working as a liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive program (e.g. M&A, Reorgs) and other special programs that may come up as and when needed.
  • Perform any other related duties as required or assigned.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You