Consultant, Client Support

The Client Support Associate is responsible for providing ticket query support to clients, ensuring the execution of client programs in compliance with standard operating procedures (SOP) and Graebel's standards for operational efficiency and consistency. In this role, you will answer general queries from internal clients, monitor inquiries, perform data entry, gather required details, and manage processes based on SOP guidelines. Additionally, you will conduct daily audits of tickets to ensure correct support application, collaborate with team members for information verification, and update designated points of contact (POC) with accurate information. It will be your responsibility to process tickets while adhering to Graebel data integrity standards and client SOP. You may also be required to perform any other related duties as assigned. Overall, the Client Support Associate plays a crucial role in ensuring seamless communication and operational efficiency in client support services.,