ConnectWise Administrator

Company Description

OculusIT is higher education's high-touch, customer-centric IT services partner of choice. We are the leaders in providing cost-effective, responsive, and flexible IT leadership. Our services include managed ERP, security, and infrastructure services, as well as 24x7 operations support. Our mission is to deliver exceptional IT solutions tailored to the needs of higher education institutions.

Role Description

This is a full-time on-site role, located in Gurugram, for a ConnectWise Administrator. The ConnectWise Administrator will be responsible for providing technical support, troubleshooting issues, performing system maintenance, and ensuring the smooth operation of ConnectWise systems. Additionally, the role will involve assisting with customer service inquiries and supporting the IT team with analytical tasks.

• Administer and maintain the ConnectWise suite (Manage, Automate, Control, Sell, etc.)
• Configure workflows, service boards, SLAs, and automation rules to streamline operations.
• Manage user roles, permissions, and security settings.
• Develop and maintain dashboards, reports, and KPIs for various departments.
• Integrate ConnectWise with third-party tools and platforms (e.g., QuickBooks, IT Glue, RMM tools).
• Provide training and support to internal users and ensure best practices are followed.
• Troubleshoot and resolve system issues, working with ConnectWise support as needed.
• Participate in system upgrades, testing, and documentation.
• Continuously evaluate and improve system performance and user experience.

• Proven experience as a ConnectWise Administrator or similar role.
• Strong knowledge of ConnectWise Manage and Automate.
• Experience with scripting (PowerShell, SQL) is a plus.
• Familiarity with ITIL processes and MSP operations.
• Excellent problem-solving and analytical skills.
• Strong communication and documentation abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

• ConnectWise Certified Professional (Manage/Automate)
• ITIL Foundation Certification
• Microsoft or CompTIA certifications (optional but beneficial)